Refund policy

For Hygiene and health reasons Tees Beauty Supply does not accept returns or exchanges unless your order arrives damaged, defective, or with missing items due to our error.

Damaged or Defective Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you receive a product that is damaged or defective, we will offer a store credit or correct item replacement under the following conditions:

Proof of Damage

Customers must provide clear photos of the damaged item within 72 hours of delivery.

Resolution Options

If your request is approved, you will have the following options:

1. Store Credit

You will receive store credit equal to the item’s value.
If you use this credit to repurchase the correct item, you will be responsible for any applicable shipping or delivery fees.